Orders are processed and shipped within one (1) business day of purchase, excluding weekends and statutory holidays.
If there are any delays with your order or if we are unable to fulfill it for any reason, we will contact you as soon as possible.
Some items may ship directly from the manufacturer or supplier. In these cases, the manufacturer handles the shipping carrier and method. While this helps improve availability and speed, it may also result in slight variations in delivery timelines that are outside of our control.
We currently ship to:
U.S. customers, please visit us.golfvault.com to shop from our Orlando, Florida location.
We are unable to ship to PO Boxes at this time.
We reserve the right to refuse, limit, or cancel any order where shipment cannot reasonably be completed.
International orders may be subject to customs duties, taxes, import fees, or brokerage charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
We are not responsible for delays caused by customs clearance.
Free standard shipping applies to orders over $99 CAD (before tax and after any discounts).
Free shipping may not apply to:
If any additional shipping charges are required, we will always contact you for approval before your order is shipped.
Estimated delivery times for in-stock items:
Business days refer to Monday through Friday, excluding Canadian statutory holidays.
These timeframes are estimates provided by our carriers and are not guaranteed.
We are not responsible for shipping delays caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, labour disruptions, customs inspections, carrier delays, government actions, or other force majeure events.
Orders containing multiple items may arrive in separate shipments. You will not be charged additional shipping fees unless otherwise communicated before shipment.
Some products are special-order or ship directly from the manufacturer.
For these items, delivery timelines are set by the manufacturer and may change depending on availability. We always do our best to keep you updated if there are any delays or changes to your order status.
Please note that signature requirements do not apply to manufacturer-direct shipments.
For added security, orders of $800 CAD or more (before tax) shipped directly by us will require a signature upon delivery.
We reserve the right to require a signature on any shipment, regardless of order value, where we believe it is appropriate for security or fraud prevention.
Once an order has been delivered to the shipping address provided at checkout and delivery has been confirmed by the carrier (including tracking updates, GPS data, photo confirmation, or delivery scan where available), responsibility for the order transfers to the customer.
We are not responsible for loss, theft, or damage after confirmed delivery.
If your package is marked as delivered but cannot be found, we recommend:
While we are unable to replace or refund orders confirmed as delivered by the carrier, we're happy to help guide you through the carrier claim process where possible.
Occasionally, packages may be returned to us if they are refused, unclaimed, or cannot be delivered.
In these cases:
We're happy to help resolve these situations and find the best solution whenever possible.
Please ensure your shipping information is accurate at checkout.
If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply. We are not responsible for delays or delivery issues caused by incorrect address information provided at checkout.
We always encourage customers to reach out to us first so we can help resolve any issues quickly.
By completing a purchase, you acknowledge that:
We are always happy to assist with order concerns directly before any payment dispute is filed.