Free standard shipping in North America on orders over $99.

Shipping Policies

Order Processing

Orders are processed and shipped within one (1) business day of purchase, excluding weekends and statutory holidays.

If there are any delays with your order or if we are unable to fulfill it for any reason, we will contact you as soon as possible.

Some items may ship directly from the manufacturer or supplier. In these cases, the manufacturer handles the shipping carrier and method. While this helps improve availability and speed, it may also result in slight variations in delivery timelines that are outside of our control.


Shipping Restrictions

We currently ship to:

  • Canada
  • International destinations (excluding the United States)

U.S. customers, please visit us.golfvault.com to shop from our Orlando, Florida location.

We are unable to ship to PO Boxes at this time.

We reserve the right to refuse, limit, or cancel any order where shipment cannot reasonably be completed.


Customs, Duties & Import Taxes

International orders may be subject to customs duties, taxes, import fees, or brokerage charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

We are not responsible for delays caused by customs clearance.


Shipping Rates

Free standard shipping applies to orders over $99 CAD (before tax and after any discounts).

Free shipping may not apply to:

  • Remote or rural locations
  • Oversized or overweight items
  • International shipments
  • Locations where carrier costs are significantly higher than standard rates

If any additional shipping charges are required, we will always contact you for approval before your order is shipped.


Delivery Estimates

Estimated delivery times for in-stock items:

  • Canada: 1–5 business days
  • International: 3–10 business days

Business days refer to Monday through Friday, excluding Canadian statutory holidays.

These timeframes are estimates provided by our carriers and are not guaranteed.


Shipping Delays Beyond Our Control

We are not responsible for shipping delays caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, labour disruptions, customs inspections, carrier delays, government actions, or other force majeure events.


Multiple Shipments

Orders containing multiple items may arrive in separate shipments. You will not be charged additional shipping fees unless otherwise communicated before shipment.


Special Orders & Manufacturer-Direct Shipments

Some products are special-order or ship directly from the manufacturer.

For these items, delivery timelines are set by the manufacturer and may change depending on availability. We always do our best to keep you updated if there are any delays or changes to your order status.

Please note that signature requirements do not apply to manufacturer-direct shipments.


Signature Requirement

For added security, orders of $800 CAD or more (before tax) shipped directly by us will require a signature upon delivery.

We reserve the right to require a signature on any shipment, regardless of order value, where we believe it is appropriate for security or fraud prevention.


Risk of Loss & Delivery Confirmation

Once an order has been delivered to the shipping address provided at checkout and delivery has been confirmed by the carrier (including tracking updates, GPS data, photo confirmation, or delivery scan where available), responsibility for the order transfers to the customer.

We are not responsible for loss, theft, or damage after confirmed delivery.


Lost or Stolen Packages (After Delivery)

If your package is marked as delivered but cannot be found, we recommend:

  • Checking around your delivery area and safe drop locations
  • Asking household members or neighbours
  • Contacting the carrier to open a trace or investigation

While we are unable to replace or refund orders confirmed as delivered by the carrier, we're happy to help guide you through the carrier claim process where possible.


Refused or Undeliverable Packages

Occasionally, packages may be returned to us if they are refused, unclaimed, or cannot be delivered.

In these cases:

  • Original shipping charges are non-refundable
  • Return shipping fees, customs duties, or carrier charges may be deducted from any refund
  • Additional shipping fees may apply if you would like the order reshipped

We're happy to help resolve these situations and find the best solution whenever possible.


Incorrect or Incomplete Addresses

Please ensure your shipping information is accurate at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply. We are not responsible for delays or delivery issues caused by incorrect address information provided at checkout.


Chargeback Protection

We always encourage customers to reach out to us first so we can help resolve any issues quickly.

By completing a purchase, you acknowledge that:

  • Carrier delivery confirmation (including tracking, GPS, or photo proof where available) is considered valid proof of delivery.
  • If a payment dispute or chargeback is initiated, we may provide tracking information, delivery confirmation, GPS data, photographs (where available), and other relevant documentation to the payment processor or financial institution as evidence that the order was successfully delivered.

We are always happy to assist with order concerns directly before any payment dispute is filed.

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